Sophie is a receptionist at the Linton Travel Tavern. While Susan brushes off Alan's antics and humiliating faux pas with a smile, Sophie is unable to control her laughter at Alan's appalling lack of social skills, and often has to leave reception to prevent herself from laughing in his face. Alan is disdainful of Sophie and her relationship with fellow Travel Tavern employee Ben, and occasionally realises that she is mocking him due to her unsubtlety. Sophie dislikes milk, but likes milk chocolate.